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Why do some trips have attractions for Walt Disney Studios Paris listed under Disneyland Park Paris?

Category: Parks

Due to a previous data issue, the attractions for Walt Disney Studios at Paris were incorrectly listed and included with Disneyland Park Paris, inferring that it was a single park/complex. We noticed ...

How do I add a missing attraction to a park?

Category: Attractions

If an attraction (previous or current) is missing from a park in our database, you can request to have the attraction added through the site when you log a trip. Please check carefully that the missin...

How do I delete, close or remove my ridecount account?

Category: Account

We're sorry to hear you want to close your ridecount account - if there is anything we can help you with please let us know by opening a ticket with the details, or even just to let us know why you ar...

Why do some users not have countries on their profiles when it is a mandatory field?

Category: Account

Users that were imported from previous versions of ridecount do not have countries on their profiles as we did not previously used to ask for this information. Currently it is optional for these users...

Can you add fun fairs or travelling parks?

Category: Parks

Currently we do not permit travelling fun fairs or attractions to be added to ridecount, as it is difficult to track and continually update this information about where the fair is located, or might h...

How do I add a missing park?

Category: Parks

If we are missing a park you would like to see on ridecount, you can request us to add the missing park for you. Currently we don't have a tool to do this through the website, so you'll need to open a...

Can I restore a previously deleted account?

Category: Account

If you should change your mind or have accidentally deleted your profile, we may be able to restore it for a short period of time after your deletion request, of usually no more than a few days.   Ple...

A trip has been deleted incorrectly or by accident and need to restore it

Category: Trips

If you should delete a trip and find that you have removed the incorrect trip or accidentally done so, we may be able to restore the data for a limited period of time of a few days after you have dele...

Why are there lots of trips to Tokyo DisneySea or Walt Disney Studios suddenly appeared?

Category: Trips

We carried out a data migration on the 6th February 2022 to correct attractions incorrectly listed under the parks. For further information about what took place, please see the following articles: W...

Why do some trips have attractions for Tokyo DisneySea listed under Tokyo Disneyland?

Category: Parks

Due to a previous data issue, the attractions for Tokyo DisneySea were incorrectly listed and included with Tokyo Disneyland, inferring that it was a single park/complex. We noticed this error after a...

How do I fix or suggest a change to an existing attraction?

Category: Attractions

If you spot a problem with an existing attraction in our database, you can flag and report a suggestion to the team to review the problem. You can do this when you are editing a trip on the attraction...